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Conditional Flow - For Advanced Call Flow Needs
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Build Intelligence into your Call Flow.
Anveo's Conditional Call Flow Control allows you to route the call flow based on business data and pre-defined conditions.
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How Anveo Can Help / Business Case Example
Situation:
You want your calling customers to be able to enter their account number and automatically hear their account balance. Additionally, you want to present the caller with different options, based on the account balance.
Solution:
Use Anveo's Conditional Call Flow Control to evaluate the account balance. Based on the balance, redirect the flow to the appropriate set of options which will be presented to the caller.
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Example
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Call flow below uses call flow variables to store account number and account balance.
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