Last Updated: May 24th 2018
What Information we Collect
We collect personally identifiable information (“personal information” or “PII”) about people when they interact with our service by various means including our Sites, email, chat, texts, social media and other means. The information we collect includes but not limited to first and last name, company name, telephone numbers, postal and email addresses, username(s) and password(s), payment details and other personal information provided to us.
2. Customer Proprietary Network Information
Some information related to certain services that we provide constitutes Customer Proprietary Network Information (“CPNI”). CPNI generally means information about the quantity, technical configuration, type, destination, duration, location and amount of use of our Services, as well as information contained on our invoices, billing records, CDR records for the Services. CPNI is considered PII unless it is aggregate data and does not identify a person. Specific federal laws and regulations protect CPNI. We are committed to full compliance with these federal laws and regulations.
We may also disclose CPNI to other telecommunications providers and related entities as required by applicable laws and regulations.
3. Automatic Information
We also automatically collect some information about your computer/device when you visit our Web sites. This includes the IP address, web browser software, referring Website etc. We also may collect information about online activity, including pages visited and the content viewed. This information is used to give us a better understanding of our customers, users, and visitors to enhance the experience. We also collect SIP device information that is connected to our network.
4. Cookies and Tracking Technologies
5. Consent to Communication and Call Recording
You also authorize our monitoring and recording of your calls to our support/sales phone numbers.
6. Information About Others
If you provide PII information for other people or businesses as part of your use of our Service (including maintaining Phone book entries), you must obtain their consent before providing the information to us.
Why we Collect
We have lawful basis to collect and use PII from users because:
How the Information is Used
The information can be used to
PII information may be shared with Third Party providers to allow us to operate the service. These third party providers may include communication providers, Emergency response services, payment processors, billing vendors etc. We do not sell or lease PII data.
How to Access and Update the Information
Most of the PII may be accessed and updated from the account dashboard or by submitting a support ticket. You are responsible for ensuring that Anveo has on file is accurate. You may also request your account and PII to be deleted from our systems. However, you must know that after such request is received your will lose your ability to use the service. Also, a certain PII may be kept for legal, regulatory and other compliance reasons. Also, some PII may be securely stored in backup archives and can not be selectively deleted.
Transfer of the Information
How Long we Keep the Data
We retain Personal Information for as long as it is necessary to provide the services or to fulfill our legal or regulatory obligations.
Anveo is a service provider and we so not does not market for purchase or sell services or use by children. If you believe that a minor has disclosed PII to Anveo, it should be reported to us and we will delete the information as soon as reasonably possible.
The security of your data is very important to us, but you must keep in mind that no method of transmission over the Internet, or electronic storage is 100% safe. While we do try our best to make sure that your data is stored securely and is protected, we cannot guarantee its absolute security. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information.
How To Contact Us
Our existing customers may contact us regarding PII by submitting a support ticket from their account dashboard.
In all other cases please direct your questions to
Attn: Privacy Officer
148 E STREET RD #107,
Feasterville, PA, 19053,